Shipping & Returns

Shipping & Returns

Shipping Policy

All products listed on the website are available for shipment to any country in the world. The following are the terms and conditions that constitute our Shipping Policy.

We currently offer free shipping in the contiguous 48 United States and Canada. For shipping to destinations outside USA (48) and Canada, please contact our customer service team at 1-800-828-9414 or send us an email at sales@progressivedesk.com.

Shipment processing time

Orders received after 3pm PST are processed the following business day. Orders are not shipped or delivered on holidays or weekend.

Shipments may be delayed for the following reasons:

  • We are experiencing a high volume of orders
  • One or more products purchased is on back-order

In the case of a significant shipping delay with your order, our sales representatives will contact you via email or telephone as soon as we are aware.

Shipping methods

We work with different shipping companies to ensure a smooth delivery process. Our smaller items are shipped via parcel and our larger items and bulk orders are shipped via a freight carrier service.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped. This will contain your tracking number(s). The tracking number(s) will be active within 24 hours.

Customs Duties and Taxes

All shipments outside the USA and Canada may have import fees or duty charges upon delivery, and will vary from country to country. For more information, please check with your customs department in your country about the import policies.

Customers in the USA and Canada do not pay duty taxes.

Damages

If you received your order damaged, please contact Progressive Desk immediately for assistance. It would be best to e-mail us photos of the damage so we can take corrective action.

Returns Policy

If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 30 days of the original purchase. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  1. The product was purchased within the last 30 days
  2. The product is in its original packaging (tabletops, desk frames and lifting columns)
  3. The product is not used or damaged
  4. You have obtained a Return Merchandise Authorization (RMA) from us

 

Products that do not meet these criteria will not be considered for return. To obtain a Return Merchandise Number (RMA), contact us: sales@progressivedesk.com

Send the product with its original packing and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

160-6691 Elmbridge Way
Richmond, British Columbia V7C 4N1, Canada

Please note that: A 10% restocking fee may be applied for all returned merchandise. Additional fees may also be applied for returns that do not have all of its original packaging. In the case of a defect or error on our part, the restocking and return shipping fee will be waived.

 

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during the shipment back to Progressive Desk.

Sale items

Sale items can be refunded.

Contact us

If you have any other questions about our Shipping & Returns Policy, please contact us by email: sales@progressivedesk.com

Bulk Discounts

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