Is your standing desk showing an error code ? Don't worry, most problems are quick and easy to fix yourself. An error code is just your standing desk's way of telling you what's wrong, and most of them clear up with a simple reset. Below, we explain what each code means in plain English, how to fix it, and when it's time to call us for help.
Can I fix my standing desk myself, or should I contact support?
Start by finding what your desk is doing in one of the two lists below. Some things take a couple of minutes to fix yourself, others are best handled by a professional.
You can usually fix these yourself
- The desk looks tilted or uneven as it goes up or down.
- An error code pops up on the remote (it starts with E, or shows H01 or ASR).
- The screen or buttons aren't reacting when you press them.
- The desk won't move up or down at all.
Please call the professionals for these, don't try to fix them yourself
- A clicking sound coming from inside the leg.
- The desk moves in a rough or jerky way.
- One leg keeps moving while the other one stops.
- Any heat or a burning smell from the control box, stop using the desk right away.
What do the Solo & Corner Ryzer error codes mean?
If you have a Solo Ryzer or Corner Ryzer, here's what each code means and the easiest way to fix it.
|
Code |
What it means |
How to fix it |
|
E01–E04 |
Your desk is having trouble getting power, or something inside just needs a restart. |
Unplug the control box (the box under your desk), ensure all components are authentic, then plug it back in and run the reset. Still seeing the code? Give us a call. |
|
E07–E09 |
Your desk's legs have lost track of each other, so the desk sits a little uneven. |
Run the reset below; it gets all legs back in step. |
|
H01 |
Your desk has been moving a lot and needs a short break to cool down. |
Let it rest for at least 18 minutes, then use it as normal. |
|
ASR |
This one isn't a problem! It just shows up while your desk is resetting itself. |
Keep following the reset steps below. |
Have an older V Ryzer? The same codes and fixes work for your desk too.
Here's the original code chart, too:
What do the Prime Ryzer error codes mean?
The Prime Ryzer shows a few different codes:
|
Code |
What it means |
How to fix it |
|
E01 / E02 |
Your desk just needs a short break to cool down. |
Let it rest for about 18 minutes, then try again. |
|
E03 / E04 |
There's too much weight on the desk frame. |
Take some weight off (and remember your tabletop counts too). Then, complete the reset procedure below. |
|
E07 / E08 / E20-E23 |
The motor or remote has an issue. |
Switch the connection between the motors and the M1 and M2 ports on the remote. No change in error code means the remote port is the problem. E07, E20, or E22 means the motor connected to the M1 port is the issue. E08, E21, or E23 means the motor connected to the M2 port is the issue. |
|
E24 |
The remote is broken |
Replace your remote with another working one. |
|
E20 |
Your desk just needs a quick reset. |
Run the reset procedure below; this generally resolves the issue. |
|
E30 |
Sensors encountered an issue. |
Disconnect from power and wait 18 minutes. Then, perform the reset procedure below. |
Here's the original Prime Ryzer chart:
How do I reset my standing desk?
Before you start, make sure every cable is plugged in snugly; unplug each one and push it firmly back in. Make sure there are no obstructions in the path of the desk frame. You can also find step-by-step help in our assembly & programming guide.
Solo & Corner Ryzer reset
- If the remote height display shows "ASr", skip to step 4.
- Move the table lift to the lowest position using the DOWN button.
- Once at the lowest position, press and hold the DOWN button on the remote until the height display shows "ASr". Release the DOWN button.
- Press and hold the DOWN button; the table lift will move down 0.28 inches below the lowest normal operating position. Continue to hold the DOWN button until the table lift moves back up to the lowest normal operating position. Release the DOWN button.
- The table lift height will be displayed on the remote height display and is now ready for use.
Prime Ryzer reset
Same steps; the only difference is if the reset procedure does not work, disconnect from power and wait 10 seconds. Then reconnect and perform the Reset Procedure again.
What should I do if my desk moves slowly or sinks on its own?
If your desk crawls upward or slowly sinks down by itself, it's usually carrying too much weight. Check your desk's limit below and take a little off, and keep in mind the tabletop isn't counted in these numbers.
|
Model |
Weight limit |
|
270 lbs |
|
|
330 lbs |
|
|
220 lbs |
|
|
180 lbs |
|
|
Older Economy / V Ryzer |
155 / 330 lbs |
Why is my desk's remote or screen not working?
If some buttons on your remote stop working, unplug the remote from the control box, gently blow any dust off the connector ends, and push it firmly back into the port. A loose connection is almost always the reason. If it still doesn't respond, get in touch with our team.
FAQ section
What does an E08 error mean on my standing desk?
E08 just means your desk's legs have lost track of each other, so the desk sits a bit uneven. It's one of the most common codes, and the good news is it usually goes away with a quick reset. Run the reset steps above, and if E08 comes back, reach out for customer support.
What does an E07 error mean, and how do I fix it?
E07 is basically the same as E08 or E09; the legs have gotten out of sync, so the desk stops sitting level. To fix it, run the reset: lower the desk all the way down, hold the down button until “ASr” appears, then hold it again until your height number comes back.
What do E01 to E04 errors mean?
On the Solo and Corner desks, E01–E04 usually mean a power hiccup; unplug the control box from your AC outlet, then run a reset. On the Prime desk, E01 and E02 mean it needs to cool down (rest for 18 minutes), and E03 and E04 mean there's too much weight on it (just take some off).
What does the ASR message mean?
ASR isn't an error at all, it's simply your desk letting you know it's resetting. When you press and hold the down button, “ASr” pops up to show the desk is getting ready to fix itself. Keep holding the down button until your height number comes back, and you're all set.
What does H01 mean?
H01 means your desk has been moving a lot and got a little too warm, so it needs a rest. Just let it sit for about 18 minutes, then use it as normal. If you keep seeing H01, it's often a sign the desk is carrying more weight than it should.
What do E20 and E30 mean?
On the Prime desk, E20 means your desk needs a quick reset, while E30 means the sensors encountered an issue. Once you run a reset, this should generally resolve E20. For E30, disconnect from power and wait 18 minutes, then perform the reset procedure.
How do I reset a Solo, Corner, or Prime Ryzer?
Lower the desk all the way down and let go of the button. Then press and hold the down button for 7–10 seconds until “ASr” appears. Hold it once more; the desk dips, then rises. When your height number returns, the reset is done.
Why is my standing desk moving slowly or sinking on its own?
Slow movement, especially going up, usually means there's too much weight on the desk. Check your desk's limit, take a little off, and remember the tabletop counts too. If it's still slow or drifts down after you've lightened the load, try a reset or reach out for customer support.
My remote or screen isn't working; what should I do?
First, unplug the remote from the control box, gently blow any dust off the connector end, and push it firmly back into the port. A loose connection is almost always the cause. If the screen or buttons still don't respond after that, get in touch, and we'll help sort out a replacement.
Can I replace my desk's control box?
Yes. If your control box keeps acting up, gets very hot, or gives off a burning smell, stop using the desk right away; heat or a burning smell is never something to fix yourself. We stock replacement control boxes and remotes for older desks, so just get in touch, and we'll help you find the right one.
Still stuck? We're here to help
Most desk troubles come down to one of three things: a quick reset, a little less weight, or a cable that needs pushing back in. If you've tried the steps above and your desk still isn't cooperating, contact our support team, send us a short video or a few photos and we'll help you get it working again. You can also browse the full standing desk datasheets for details on your exact model.
